Return Policy

Return Policy

At Dovana Home, our top priority is your satisfaction, and we strive to provide you with exceptional products and service. To ensure a smooth and transparent shopping experience, we have established the following return policy:

 1. Returns for Change of Mind
We understand that sometimes preferences may change. However, we do not accept returns for change of mind or if you decide that the item is no longer suitable for your needs. We encourage you to carefully consider your purchase before placing an order.

2. Returns for Sale or Discounted Items
Please note that items purchased during a sale or discounted period are final and non-returnable. We are unable to process returns or exchanges for these items.

3. Damaged or Defective Items
We understand that accidents can happen in transit. To assist you effectively, please ensure you check all items immediately upon receiving. If your order was received damaged or incorrect, please email us with the following details within 24 hours:

- Your order number
- A clear description of the damage and items
- Supporting photographs or videos of the item(s)
- Clear image of the packaging including the shipping label

Failure to report any damages within this timeframe may void any transit insurance for your goods, and a resolution may not be provided. Issues reported outside of the 24-hour period are ineligible for replacement or repair.

If your order has visible mishandling to the packaging, please take a photo for your records and refuse the delivery. Once you refuse the delivery, please email us at info@dovanahome.com so we can investigate further.

4. Return Authorization Process
If you believe you have a valid reason for returning an item based on the guidelines mentioned above, please contact our customer support team at info@dovanahome.com within 3 days of receiving the item. Our team will guide you through the return authorization process and provide you with instructions on how to proceed.

5. Condition of Returned Items
To be eligible for a return, the item must be in its original condition, including all original packaging, accessories, and documentation. Returns may be rejected if there are signs of use, damage, or missing parts.

6. Return Shipping and Costs
The cost of return shipping is the responsibility of the customer. We recommend using a reliable shipping service with tracking to ensure the safe return of the item.

7. Refunds and Processing Time
Once we receive the returned item and it meets our return policy requirements, we will process the refund within 7 days. The refund will be issued in the original payment method used for the purchase.

Additional Policy
Due to the nature of our products, we do not offer refunds or exchanges for reasons such as changing your mind, making a wrong selection, misunderstanding what you were buying, not reading the product description, purchasing the product twice or more, receiving a similar or identical gift, or finding the goods cheaper elsewhere or on sale/promotion through us at any time.

We appreciate your understanding and cooperation in adhering to our return policy. Should you have any further questions or require assistance, please don't hesitate to contact our dedicated customer support team at info@dovanahome.com. Your satisfaction is our utmost priority, and we are here to ensure a positive shopping experience for you.